FOLLOW US
General Enquiries 0345 310 2458
PLAN YOUR JOURNEY
FOLLOW US
General Enquiries 0345 310 2458
PLAN YOUR JOURNEY
Are the carriages suitable for wheelchairs?
Unfortunately, our heritage carriages don’t allow for wheelchair boarding. Please contact us to discuss specific mobility needs in relation to wheelchair use, and we’ll be able to advise on any route-specific accessibility issues (such as station footbridges).
Are there transfers between the station and the hotel?
When hotel accommodation is included as part of the tour we always provide transfers for you and your luggage between the railway station and the hotel.
Can I leave personal belongings on board whilst visiting the destination?
Yes. Whilst you are off the train visiting your destination please feel free to leave personal belongings on board, such as picnic hampers, clothing etc. We do however recommend you do not leave items of value unattended at anytime.
Can I request a forward facing seat?
Unfortunately we never know prior to departure which way round our train will be configured in relation to direction of travel, so this is not possible.
Can we take our own food and drink items when travelling in Standard or First Class?
Yes, it is perfectly in order to do this and many people chose to take their own picnic hampers on board and use the range of products from the buffet bar to top up as required. Please note though it is not permitted to do so when travelling in Pullman Dining.
Do you have lavatories on the train?
Yes, lavatories are situated at each end of every carriage on the train.
For Pullman Dining can you cater for dietary requirements other than Vegetarian, Vegan, Gluten Free and Pescatarian?
There are multiple types of special dietary requirements, as a rule of thumb we cater for the main variants being Vegetarian, Vegan, Gluten Free and Pescatarian as standard which must be requested no later than 7 days prior to departure. If you have a requirement other than that please call our reservation team to discuss before booking as many requests can sometimes be quite easily accommodated by our experienced on board Chefs. If we can , we will, if we can not we will be honest and tell you before you book.
How do I know which platform my train departs from?
Upon arrival at your departure station please check the information screens or ask a member of station staff.
What is the dress code on board?
In our Pullman Dining carriages smart casual attire should only be considered as a suitable minimum requirement, please see our booking terms and conditions for more detailed guidelines. There is no set dress code in Standard Class and in First Class many passengers choose attire that lends it’s self to their enjoyment of a relaxing journey whether smart or casual.
What type of items are contained in our First Class snack boxes?
First Class snack boxes are a complimentary item and include a selection of savoury and sweet products appropriate to the time of day. These items vary from train to train but are aimed at catering for everyone’s general tastes and we do carry a very limited quantity of gluten free variances. All items are individual wrapped for freshness, food hygiene and presentation purposes.
Will my party be seated together?
Yes, we always seat parties of any number together at the same, adjacent or consecutive rows dictated by the number of people.
Can I book my children onto a Statesman tour?
Yes, you can. Children are welcome in First and Standard Class; however, the Pullman carriage is reserved for adults and children aged 12 and over only.
Is the return journey included in the price?
All Statesman trips are return and this is included in the cost. We never offer a one-way service.
What is the difference between Pullman Dining and First Class?
Pullman dining includes all meal services on board the train as specified in the tour information. First Class includes an at seat service of complimentary beverage and snack items as well as a comprehensive range of further items to purchase as you require from our buffet bar.
When will we receive our travel documents?
Travel documents including tickets/boarding cards, confirmed travel timings and any other information relevant to travel are forwarded to you no later than 7 days before the tour by email. In the case that a customer does not have an email address, a postal variation of the travel documents will be provided.
– All our seating is arranged around tables for a maximum of four or two people
– All tables are located next to a window.
– Single travelers can book a seat at a window table for two (if available). This is the only way to guarantee a window seat as a single traveller
– It is not possible to book 3 seats at a ‘Window Table for 2’.
Take a seat in the country’s most unique restaurant. The Statesman’s Pullman Dining offers you the finest British cuisine in an exclusive and luxurious setting, with a delectable menu curated by our Executive Chef.
Enjoy the Statesman experience from the comfort of your First-Class seat. As our heritage diesel loco calmly pulls your luxurious carriage, you’ll feel the pressures of everyday life drift away. All you should do is sit back and enjoy the ride (and the food).
